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B
bgwg
Inspiring
November 18, 2020
Question

Transfer license

  • November 18, 2020
  • 3 replies
  • 373 views

This link does not address HOW to transfer the license. The "contact us" link takes you to a generic page and I have clicked on everything on that page & it creates a loop back to the same page, without a way to contact them to get the case number, which is the first step in the process. Please advise.

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3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 18, 2020

Type Agent into the chat box that appears and you will be connected to an Adobe rep that you can get further information from.

B
bgwgAuthor
Inspiring
November 18, 2020

No chat box pops up for me. How do I get customer service? I'm paying adobe a lot of money each month & I expect more accessible customer service!

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 18, 2020

Use a different browser, smartphone, or tablet to begin the chat session, Bgwg. If you are blocked from establishing a secure chat session or interacting with forms, there may be larger errors that may affect your ability to use Adobe applications.

    B
    bgwgAuthor
    Inspiring
    November 26, 2020

    Thank you. That was the problem. Pi-hole was blocking the chat box.

    B
    bgwgAuthor
    Inspiring
    November 18, 2020

    This no longer seems to work. I am stuck in an endless loop back to the landing page with no phone number, chat forum or email address. I just need the case number so I can transfer 3 adobe products. thank you.

     

    T
    Test Screen Name
    Legend
    November 18, 2020

    CS3 can no longer be activated. This means that transferring licenses is pointless, since the software is now useless to everyone.

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