Trial Access when I purchased cloud as a student

Forum|Forum|5 years ago
October 16, 2020
2 replies
210 views

I purchase the creative cloud software through my school account. I paid 20.99 plus tax and I only have trial/ limited access to the cloud software. I really do not want to pay for another month of cloud after only 7 days, because I do not have enought money to afford it. Please help me out if you can, thank you.

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Nancy OShea

Community Expert

If this is a school Enterprise account, contact your school's IT dept. They will need to grant you access.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

C

Charly5CBEAuthor

Participant

I will attempt this, thank you. I'll post my answer to the Nancy OShea here as well. It is a paid, personal account. However, I am a student and I purchased creative cloud through my student email to have the reduced cost of 20.99.

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