Skip to main content
Participant
September 15, 2026
Answered

Trial Account Issue

  • September 15, 2026
  • 3 replies
  • 14 views

I just tried to start a memebership, but I dont get any mail from adobe. I did pay the 1 cent check, for the freetrial. but im waiting for 45 minutes…. annoying

    Correct answer Jeff_A_Wright

    Thank you for posting your question ​@realistic_maker987c, and thanks as well to ​@kglad and ​@Victoria Bampton LR Queen for their suggestions.

     

    I understand how frustrating it can be to complete the sign-up process and not receive the expected confirmation email right away.

     

    I checked and can confirm that a Lightroom subscription was successfully started on September 15, and a confirmation email was sent to the email address associated with your Adobe account.

     

    If you haven't already, please check your spam/junk folder and any email filters that may have redirected the message.

     

    More importantly, are you encountering any errors or problems accessing Lightroom or your new subscription? If you're seeing an error message, having trouble signing in, or are unable to access any paid features, please let us know what you're experiencing and we'll be happy to investigate further.

     

    You can also verify your subscription status by signing in to your Adobe account:

    https://account.adobe.com

     

    If you have any additional questions or would like to share more details about what you're experiencing, please reply to this discussion thread and we'll be happy to help.

    3 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 21, 2026

    Thank you for posting your question ​@realistic_maker987c, and thanks as well to ​@kglad and ​@Victoria Bampton LR Queen for their suggestions.

     

    I understand how frustrating it can be to complete the sign-up process and not receive the expected confirmation email right away.

     

    I checked and can confirm that a Lightroom subscription was successfully started on September 15, and a confirmation email was sent to the email address associated with your Adobe account.

     

    If you haven't already, please check your spam/junk folder and any email filters that may have redirected the message.

     

    More importantly, are you encountering any errors or problems accessing Lightroom or your new subscription? If you're seeing an error message, having trouble signing in, or are unable to access any paid features, please let us know what you're experiencing and we'll be happy to investigate further.

     

    You can also verify your subscription status by signing in to your Adobe account:

    https://account.adobe.com

     

    If you have any additional questions or would like to share more details about what you're experiencing, please reply to this discussion thread and we'll be happy to help.

    kglad
    Community Expert
    Community Expert
    September 21, 2026

    what’s your account show, https://account.adobe.com  

    Victoria Bampton LR Queen
    Community Expert
    Community Expert
    September 19, 2026

    Have you checked your spam folder? 

    Victoria - The Lightroom Queen