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Chris34785083q1n7
Participant
June 13, 2024
Question

TRIAL ADOBE PRO - BEING CHARGED MONTHLY - ADOBE SAYS 'no plan'

  • June 13, 2024
  • 4 replies
  • 282 views

I signed up for a trial - and am now paying on a monthly rolling basis. When i log into my accout it says I have no plans. How do I cancel this monthly payment to adobe, when adobe does not recognise me as having a plan?! Please help!

 

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    4 replies

    gupta shivangi
    gupta shivangi
    Legend
    June 14, 2024

    Hi @Chris34785083q1n7,

    As per your account details, you subscribed for Adobe Acrobat Pro. The trial has already been used in 2020 and this is the reason you got charged when you subscribed for it in January, 2024.

    However, the subscription shows cancelled now. Are you still getting charged?

    Let us know. We are here to help.

    Regards,

    Shivangi 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 13, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 13, 2024

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.


    Scroll down here to see a list of the forums:
    https://community.adobe.com/

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 13, 2024

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You can also contact Adobe by X (was Twitter):
    https://twitter.com/AdobeCare

    C
    Chris34785083q1n7Author
    Participant
    June 13, 2024

    Hello.

     

    When I cleck on the Adobe Customer Service site - it will not allow me to speak to an agent because it says I have not active plan/subscription - HELP - I am still being charged!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 13, 2024

    use twitter/x.

     

    there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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