Participant

Question

Trial automatically became a paid subscription. I did not want to renew. [was: Robbed by adobe]

Forum|Forum|3 years ago
October 17, 2022
5 replies
2095 views

I am so done with adobe man, I started a free trial subscription some weeks ago, and it said i would not be charged after that but guess what i was. I didnt even renew my subscription or anything. I used after effects for 2 days. When it ended i didnt have any money on the card i used because i only use that card for my pc purchases. then some yesterday i took a little money on it to buy a game then suddenly boom there went 20£ right out of the window without me renewing it. SCAMMERS

Note: Thread moved to Account, Payment & Plan by the moderator.

Account management

nubnubbud

Inspiring

yeah, it's a bit rough. I always did think trial versions that didn't ask consent before paying themselves with your account and becoming paid with no input should be illegal. it should inform you and pause your service.
a lot of my friends were caught by that back in college. one even didn't notice and ended up going into debt because of it. just a little, but still.

as well they charge a fee for cancellation of all but the yearly plans. which... doesn't make sense, because it's an automated system. it's like having a bank teller, then charging extra for the ATM outside. big companies will find any reason to pocket any amount of money they can.

kglad

Community Expert

you may have missed, and continue to miss the difference between adobe's annual and monthly subscriptions: they can both be paid monthly but the annual plan has a lower monthly rate. in exchange for that lower rate, you're making a one year commitment.

nubnubbud

Inspiring

oh, I read the entire contract more or less, and I do have the yearly version for that reason, I'm a professionsal VFX editor. My issue stems with extracting a "convenience fee" using an automated system. Canellation isn't handled by a human, at least it's something that shouldn't be, and the time and energy it takes to send and process is worth pennies at most. In my opinion it has more use as a deterrant to cancellation or "using a program as you need it", which is the de-facto purpose of a lower cost "software as a service", and therefore makes it less attractive as an option, and if a user feels betrayed and scammed, will probably push them away for good.

even if I'm not subject to it, I consider it to be unethical consumer relations, to charge for the privelage of ending recurring payments. if it's an upfront "buy-in" cost, adobe will profit more and users will feel less decieved overall.

John Waller

Community Expert

I started a free trial subscription some weeks ago

You may still have time for a full refund if it was 14 days ago or less.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If it really was some weeks ago then you may be liable to pay an early cancellation fee.

Contact Adobe Customer Care via the Chat icon in the bottom RHS of the screen.

https://helpx.adobe.com/contact.html

Nancy OShea

Community Expert

After the 7 day free trial ends, your plan automatically converts to a paid plan if you don't cancel. You had 14 days in which to cancel without penalty.

Did you cancel?

Did you receive an email confirmation of your cancellation? Check your spam folder.

These are the TERMS you agreed to when you gave Adobe your payment card details. Did you read them?

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

I started a free trial subscription some weeks ago, and it said i would not be charged after

By @SuchLucky26271484qy13

Please post a screenshot of that.

I've never seen that in an After Effects trial subscription.

You have to cancel within the required timespan.

It doesn't cancel without your action.

kglad

Community Expert

you didn't pay attention when you subscribed. it's not as obvious (imo) as it should be, but it's not hidden on the 3rd page of fine print, either.

https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

NOTE: you may stilll be liable for more payments: if you have an annual plan paid monthly, adobe will keep charging your card every month until you cancel (even past the one year because your subscription automatically renews).

you'll be penalized (per the above link) if you cancel, but that charge is 1/2 the amount you will pay over the remainder of your one year subscription, note to say anything about future years.

to cancel (whether you choose to cancel early or cancel before the auto-renewal), http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

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