Skip to main content
philirl
philirl
Participant
July 28, 2026
Answered

trial cancellation

  • July 28, 2026
  • 4 replies
  • 23 views

I am trying to cancel a free 7 day trial. the link to manage plan works but then the link to cancel does not work. It seems impossible to ask anyone for help other than here, which is very poor service.

    Correct answer Jeff_A_Wright

    Thanks for posting, ​@philirl.

     

    I apologize for the problems you are encountering with your new subscription and for not finding more value from our services.

     

    If an organization manages the device or network you are using, then that could explain why you are unable to complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html. These steps will also work on a mobile device or tablet, if you can not get them to work in a different web browser or computer, ​@philirl.

     

    You will want to complete the cancellation process soon to receive a refund. For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Refunds occur automatically and take up to 14 days.

     

    Please update this public discussion thread if you have any additional questions, ​@philirl.

    4 replies

    philirl
    philirlAuthor
    Participant
    July 28, 2026

    I do want to complete the cancellation process soon, the problem is I cant. it does not work for me. I dont want a refund, I want to cancel the trial now. Is there any support available? 

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    July 28, 2026

    I appreciate the update, ​@philirl, and I understand how frustrating this situation is for you.

     

    Our team is standing by to help you with the cancellation process at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Please use a different device, smartphone, or tablet to contact us if the chat window does not automatically open for you, ​@philirl.

     

    It is very likely that the same thing that is preventing you from self-canceling will also block you from reaching us, ​@philirl. If an organization manages the devices or network you are using, then you will need their help to interact with us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 28, 2026

    Thanks for posting, ​@philirl.

     

    I apologize for the problems you are encountering with your new subscription and for not finding more value from our services.

     

    If an organization manages the device or network you are using, then that could explain why you are unable to complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html. These steps will also work on a mobile device or tablet, if you can not get them to work in a different web browser or computer, ​@philirl.

     

    You will want to complete the cancellation process soon to receive a refund. For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Refunds occur automatically and take up to 14 days.

     

    Please update this public discussion thread if you have any additional questions, ​@philirl.

    philirl
    philirlAuthor
    Participant
    July 28, 2026

    Similar problem. Cannot cancel free trial. following the link to cancel trial does not open

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices