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Z
zayed5CF1
Participant
July 11, 2021
Question

Trial cancellation

  • July 11, 2021
  • 1 reply
  • 168 views

I took the creative cloud 7-day trial. When tried to cancel it before the 7-day mark, I didnt find the option so I deleted the account instead, thinking it would cancel the subscription. But I am now being charged for subscription. When I reactivated the accout using the same email ID, there seems to be no subscription. Is there any other way to cancel the subscription?

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 11, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    Z
    zayed5CF1Author
    Participant
    July 11, 2021

    Thank you so much! I'll do just that

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