Trial cancellation not processed. Calls to support so frustrating
I activated a trial in May and cancelled it the very same day. My account is still being billed and shows a signifcant cancellation fee to cancel. Reviews of other postings show that this is not an isolated problem. I called support for assistance and was met with gaslighting and lack of help. The rep continually told me i didn't cancel my account and offered no solutions. I have dealt with my fair share of annoying calls, but this was the WORST support experience I have ever dealt with. It's not the worst because the solution was way more difficult than it needed to be (although that's bad too), it was the worst because the support rep taunted and seemed to enjoy frustrating me with an endless circular discussion. It's as if Adobe asks their reps to frustrate customers with non-solutions hoping they'll just give up. Only after I reached peak frustration with the circular dicussion did the rep put me on hold for another 5-10 minutes to come back and say he was able to cancel my account and waive any cancellation fee (although not refund the previously billed amounts). If this is indeed processed as he indicated it would, I'll still be out the June and July payments that should never have been billed. Adobe, there is no reason to taunt and purposly frustrate customers. I'll remember how difficult and unpleasant this eperience was the next time I need a service Adobe offers. Someone please confirm that I will no longer be billed for this supposed trial. I have yet to recieve the confirmation email that the rep said I would recieve.
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