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Flawless_coder0D4D
Flawless_coder0D4D
Participant
November 11, 2021
Answered

Trial moves to automatic annual subscription????

  • November 11, 2021
  • 3 replies
  • 1131 views

I know there are other thread in here talking about this trial period moving into a annual subscription but I'd like to know how they are getting away with this. And they are penalizing me canceling early to a sub I NEVER wanted inthe first place. Does anyone have experience with getting their monies back? I am totally done with subscriptions and with Adobe!! There are other fish in the sea of creation content software and now is the time to try them all. 

 

    This topic has been closed for replies.
    Correct answer Nancy OShea

    That's right.  After 7 days, it converts to a paid subscription.  You have 14 days from download to cancel without penalty.  After which you are committed to 12 months of service.

     

    Subscription & Cancellation Terms:

    https://www.adobe.com/legal/subscription-terms.html

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    3 replies

    B
    Barnard321786933ubu
    Participant
    September 9, 2023

    i cancelled the trial BEFORE the deadline... they still charged me... i have emails from adobe confirming they cancelled services and stated they would refund my money and conceded it was their error to begin with.... four months later ADOBE IS STILL STEALING MY MONEY...  i tried to "cancel" account and subscription and was met with same "early cancellation fee" message for services I NEVER WANTED AND TOLD THEM TO CANCEL BEFORE TRIAL DATE DEADLINE...figured i'd change payment method and would you know it an "error" message responds each time... adobe seems to be knowingly stealing money and orchestrating methods on their website to hinder anyone from taking action to stop them... "early cancellation fee" for services i never wanted and cancelled before the trial period was over... this all sounds borderline legal, if not just illegal which is why i sent an email to the Attorney General's office of CA.. in the meantime i will continue to attempt to contact adobe... this company is crooked and is stealing money from people.... my suggestion would be to writ your own email to the AG's office of California.... 

    California Attorney General

    If you want to file a complaint with the California Attorney General, here is how:

    • By Phone: 916-322-3360

    • Toll-Free Phone Number: 1-800-952-5225

    • By Mail: Download, fill out, and mail this form to P.O Box 944255, Sacramento 94244

    • By FAX: Download, fill out, and fax this form😞 (916) 323-5341

    • Online: Submit complaint using their Online Form

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 9, 2023

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    November 11, 2021

    That's right.  After 7 days, it converts to a paid subscription.  You have 14 days from download to cancel without penalty.  After which you are committed to 12 months of service.

     

    Subscription & Cancellation Terms:

    https://www.adobe.com/legal/subscription-terms.html

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 11, 2021

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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