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Andrew27810629df3t
Participant
January 5, 2023
Answered

Trial of creative cloud canceled. But now I can't uninstall apps?

  • January 5, 2023
  • 2 replies
  • 996 views

Hello, this seems like a strange problem.  I tried AI/creative cloud, and it didn't have the functionality that I wanted (xaml support) so I canceled the trial after 1 day.  No problems there.  Now, I would like to uninstall the applications and free up hard disk space.  But I can't because "creative cloud" won't run at all?  So am I understanding this correctly that I need to have an active susbscription in order to uninstall Adobe Illustrator and Adobe Creative cloud?  Thanks - maybe I am missing something 

This topic has been closed for replies.
Correct answer kglad

no subscription is needed to use the cc desktop app.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 5, 2023

Uninstall with your operating system (if Windows through Control Panel) and then use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    A
    Andrew27810629df3tAuthor
    Participant
    January 13, 2023

    thanks, I think I just needed to uninstall illustrator thru creative cloud, then I could use the control panel to uninstall creative cloud.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 5, 2023

    no subscription is needed to use the cc desktop app.

      A
      Andrew27810629df3tAuthor
      Participant
      January 13, 2023

      thanks for the suggestion.  when I tried to launch creative cloud nothing happened for about 15 seconds (no splash screen, etc) but eventually it popped up.  I thought it wasn't running before but now I know I just need to wait for it to load.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 13, 2023

      @Andrew27810629df3t 

       

      the cc desktop app has an uninstaller: 

       

      uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

       

      let us know if there's anything else you need help with.

       

       

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