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Participant
September 6, 2024
Question

trial subscription cancellation

  • September 6, 2024
  • 1 reply
  • 122 views

Hello, I forgot about the trial registration and they gave me a ticket, I edited one video on Tik Tok, but forgot about the subscription. I would like my debt to be written off, since I hardly used the program at all

 

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1 reply

kglad
Community Expert
Community Expert
September 9, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.