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Spyridon29691606id1u
Participant
May 4, 2023
Answered

Trial suscription not cancelled - Probleme

  • May 4, 2023
  • 3 replies
  • 640 views

Hello,
there is a problem with my adobe subscription.
I installed the trial suite for 7 days (12/03/2023 - 19/03/2023).
I cancelled my adobe subscription before the trial ended, following carefully the steps suggested (18/03/2023).
I never received any reponses related to my cancelation from adobe!
Yesterday, in my bank account, I found out that your company has charged me 23.99 euros for the months of march and april (47.98 in total) and is also asking me for extra 119 euros in ordre to end the service offered.
I have not also received any facture for these fees!
This is not correct!
I cannot contact adobe in the help center. I cannot find an e-mail adress. The e-mail I only found is customercare@adobe.com, but I have not any reponse!
Please let me know why this happened and inform me about the procedure to follow for the properly cancelation and the refund of my 47.98 euros.
I do not believe that you are a scam company, but a serious company with reliable products.
I also refuse to be unfairly charged for these fees!
Is there anyone else I can contact?
Thank you very much

This topic has been closed for replies.
Correct answer WendellaBee

Hello,

You've posted your question in the Adobe Stock community forum. Your best course of action is to contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.



3 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
May 5, 2023

Hi there,

 

We have checked your account and we see that you have an active Photoshop subscription under the email address associated with the community which is not cancelled yet.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, as suggested earlier please contact the Support team for any further help on billing.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 4, 2023

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from stock>

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 4, 2023

Hello,

You've posted your question in the Adobe Stock community forum. Your best course of action is to contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.



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