Skip to main content
Participant
May 29, 2025
Answered

tricky cancelation policy

  • May 29, 2025
  • 4 replies
  • 212 views

Hola. Los planes que tienen en su suscripción resultan muy engañosos. tomé el mensual, y ahora que quiero cancelar, me dice que era "anual con cargo mensual" y me penaliza por cancelar en este momento. No me parece nada ético. Quiero que me ayuden a cancelar la cuenta sin cargos por favor.

    Correct answer John T Smith

    For anyone else reading this
    .
    Please read everything so you know what you are doing BEFORE you buy a subscription or start a trial... the link below has the information you need
    .
    If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription... RENEWAL IS AUTOMATIC UNTIL YOU CANCEL
    .
    https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

    4 replies

    Shivangi_Gupta
    Community Manager
    Community Manager
    May 30, 2025

    Hi @intelligent_navigator5E7D,

    We apologize for any confusion. Please refer to this article to get all the details related to cancelation terms and conditions: https://adobe.ly/3T4L4kY

    Let us know if you have any questions.
    ^Shivangi

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 30, 2025

    For anyone else reading this
    .
    Please read everything so you know what you are doing BEFORE you buy a subscription or start a trial... the link below has the information you need
    .
    If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription... RENEWAL IS AUTOMATIC UNTIL YOU CANCEL
    .
    https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

    John T Smith
    Community Expert
    Community Expert
    May 30, 2025

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum

    kglad
    Community Expert
    Community Expert
    May 29, 2025

    check your account, https://account.adobe.com

    is your plan an annual plan paid monthly, or a monthly plan?