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Participant
July 6, 2026
Question

tried to change password, but to do that must put in my present password. I did but Adobe doesn't recognize it.

  • July 6, 2026
  • 3 replies
  • 26 views

I need to change my pasword, but to do so I must put in my resent password.

I tried, Adobe says its not the correct password. I did a copy/paste so its accurate.

How do I get in to change my password.

I hae been online looking for 45 minutes, frustrated taht Icant find any answers.

    3 replies

    kglad
    Community Expert
    Community Expert
    July 10, 2026

    first, try using a mobile phone's updated non-opera browser with wifi disabled to enter your password.  if that fails follow ​@NB, colourmanagement’s suggestion to reset your password, but if you don’t remember your account, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    NB, colourmanagement
    Community Expert
    Community Expert
    July 10, 2026

    @D. Scott  Looks like yuour curent password is incorrect, in any case tyou’ll need to reset - To recover a lost Adobe password, you must use the official Adobe Account recovery system, as Photoshop itself does not have a standalone password reset for the software license separate from the Adobe ID

    1. Reset via Email or Phone Visit https://account.adobe.com and select Get help signing in.  

    Enter the email address associated with your Adobe account, then select Reset your password.  You will receive a verification code via email or SMS (if your phone number is registered) to verify your identity.  

    Enter the code and then create a new password.

    2. If You Don’t Remember Your Email If you cannot recall which email is linked to your Adobe ID, select Find your account on the sign-in page and try entering alternate email addresses you may have used.  

    If you have access to a credit card statement showing an Adobe charge, you can contact Adobe Support directly with the transaction number to help identify or recover your account.

     

    I hope this helps
    neil barstow colourmanagement - adobe forum volunteer,
    colourmanagement consultant & co-author of 'getting colour right'

    See my free articles on colourmanagement online

    Help others by clicking "Correct Answer" if the question is answered.

    Found the answer elsewhere? Share it here. "Upvote" is for useful posts

     

    Peru Bob
    Community Expert
    Community Expert
    July 6, 2026

    Try contacting Adobe support either by chat or social media.