tried to downgr4ade my subscription from 66.44 ponund a month to 19.97 pounds since adobe refuse to give loyal subscripbers a new deal ,

Below is a clearer, structured, and professionally worded version of your complaint:

Subject: Formal Complaint – Failure to Process Downgrade and Incorrect Billing

I am raising a formal complaint regarding Adobe Creative Cloud’s apparent refusal to process my subscription downgrade and the resulting overcharge.

On the “Manage Subscription” page of your website, I am presented with two options:

1. Photoshop Plan – Creative Cloud Single-App Membership (Photoshop) at £19.97 per month

2. Creative Cloud Pro – Currently £66.49 per month (Renewal date: 20 September 2026)

I have been subscribed to the Creative Cloud Pro plan for nearly three years, paying approximately £66–£70 per month (in pounds sterling, not dollars). However, I only use Photoshop. For that reason, I requested a downgrade to the £19.97 per month Photoshop-only plan in January.

Despite this request, the downgrade was not processed.

Instead:

• I was charged £66.49 for the Creative Cloud Pro plan.

• I was also charged £19.97 for the Photoshop plan.

• My account still reflects the higher-tier Creative Cloud Pro subscription.

This effectively means I am being charged nearly £90 per month to use only Photoshop.

The issue is straightforward:
I am requesting that my subscription be downgraded from the £66–£70 Creative Cloud Pro plan to the £19.97 per month Photoshop-only plan.

There is no technical or contractual justification for making this process unnecessarily complex. Downgrading a subscription should be a simple administrative adjustment.

I request:

1. Immediate cancellation of the Creative Cloud Pro plan.

2. Confirmation that my active subscription is the £19.97 Photoshop-only plan.

3. A refund of any duplicate or incorrect charges.

4. Written confirmation that no further £66+ charges will be applied.

This matter needs urgent correction.