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Participant
May 8, 2025
質問

Triple charges, and 4th times charge, but still notice "Issue with Payment"

  • May 8, 2025
  • 返信数 1.
  • 364 ビュー

I have problem with payment charged by Adobe, but could not contact anyone to help me to solve this issue.

+ On 05th May, on due of my payment, Adobe charged me THREE TIMES in the same minute (attached screenshot).

at the end of the day, Adobe sent me email to notice "Payment failed".

I tried to contact in various platform to raise this issue (email/ chat/...) but FAILED.

+ Today, 08th May, I log-in with trying another way to contact PIC,

on the screen show 'payment failed', I click 'retry with this payment'

--> Adobe charges THE 4TH TIMES. OMG!

 

and...

the screen in my account still notices "Payment failed"...

 

I am really frustrated and upset the way of charging payment, and especially Chatbot, or any email ... No one can be contacted to help the client.

 

Luckily, I found this forum/ community to share.

 

Though I want to use Lightroom to mange my library, but now I seriously consider to cancel my subcription (but still worry Adobe keeps charging me later...). 

 

Hung Vo from Vietnam

返信数 1

Hung_Vo作成者
Participant
May 8, 2025

when Adobe charges the 4th times. The screen confirms payment and 'Thank you for payment'
(I missed to take that screenshot),

 

but now in the account still says 'issue of payment' as above. Crazy!!!

kglad
Community Expert
Community Expert
May 8, 2025

there's a payment problem.  that would trigger repeated billings/attempts to collect what's owed.

 

to fix that problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Hung_Vo作成者
Participant
May 8, 2025

thanks for your guidance, KGlad!

however, whether Adobe will refund the wrong payments.

and if I use another card, what if Adobe still charges many times like that. 

 

Really concern!

hichic