Trouble canceling my free trial.

Question

I subscribed for a free trial to edit a couple documents and completey forgot to cancel it!

I have been trying to cancel the trial seeing as I no longer have use for this, everytime I go into membership there is no cancellation button!!!
I have no money in my account so to there has been no charge but now I'm scared that if I get the $30+ in my account it will be taken straight out and into this trial.

If anyone can help it would be much appreciated!

kglad · Answer

if you have a payment problem, you can't cancel. you need to fix your payment problem first, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html and then you'll be able to cancel

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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