Trouble cancelling

Question

I tried to download adobe creative cloud as a free trial but was billed two times for it. I tried to get in contact with someone but the help line said that they aren't there. I need to get my money back because I only had it for less than a week... I am a student so I just can't afford that and I should not have been charged twice in the first place.

-Lane

John T Smith · Answer

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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