Trouble cancelling trial subscription

Forum|Forum|7 months ago
October 20, 2025
2 replies
199 views

I subscribed to the free Adobe trial today and I cannot cancel. The page does not load on the last click even if I'm using my phone or laptop. Tried edge and chrome. I feel this is a scam because even the chat doesn't work and there is no contact email or telephone number.

Cancel subscription

flowxxxx

Participant

me niether. Just get a constantly spiniing loading wheel.

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the steps shared in the help page https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html and see if that works.

If it still doesn’t work, please use the page https://helpx.adobe.com/contact.html and clik on the contact us button to start the session wih our billing team.

~Amal

G

greg_7877

Participant

same damn problem word for word this is insane!

Jeffrey_A_Wright

Legend

Sarah, I am sorry, Adobe, and many other companies and services, are affected the current Amazon Web Service outage. Please view and bookmark https://adobe.ly/4njv37I to be kept up to date on the impact to Adobe services.

I would recommend you try again in a few hours, or tomorrow, as the Amazon Web Service outage is continuing. ^JW

I

interesting_judge7599Author

Participant

As you appear to be an employee. Can you please cancel my 'free trial' thank you.

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