Participant

Question

Trouble logging

Forum|Forum|3 years ago
May 10, 2023
2 replies
261 views

I'm having trouble logging in to my Adobe ~~contributor~~ account, please help, I'm always asked to verify 2 times, namely verification with email and with a telephone number, even though my telephone number has been lost, so I don't get a verification code, please really help

[Moderator moved the thread to the correct forum, this is an Adobe account issue that is not related to the contributor account]

Account management

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Community Expert

Community Expert

you have 2 fa enabled. ie, what you're seeing is expected with an incorrect phone number. ie, correct your phone number, https://helpx.adobe.com/manage-account/using/use-phone-number-to-reset-password.html

Community Expert

Community Expert

You have trouble signing in to your Adobe account. This is the only time, you will need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer