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Participant
October 11, 2022
Question

Trouble retrieving my paid subscription

  • October 11, 2022
  • 1 reply
  • 145 views

On the 3rd of June 2022 I paid for an adobe subscription valid for 1 month that can no longer be traced. My laptop was stolen and when I got a new one and tried signing in it told me that I have a free plan as opposed to the paid one purchased in June. I am having trouble getting to my plan without paying for a new subscription. I can only speak to virtual assistants and would like any help with regard to getting access to the plan I already paid for. I have proof of it on my bank statement!!

 

Private information removed from this public forum... Moderator

 

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1 reply

kglad
Community Expert
Community Expert
October 11, 2022

if you had a month subscription starting in 06/2022 it would expire in 07/2022 and revert to a trail.

 

to restart that subscription, https://helpx.adobe.com/manage-account/using/renew-restart-extend-membership.html

Participant
October 11, 2022

my mistake I mean to say one year. As you can see on the screenshot, I paid R6681.77 in USD that's 369. Sufficient for an annual plan

 

kglad
Community Expert
Community Expert
October 11, 2022

ok, different problem > different solution:

 

go here and follow the steps to retrieve your subscription info, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html