Trouble to accessing my account

Forum|Forum|2 months ago
November 18, 2025
2 replies
24 views

I am having trouble accessing my account. Every time I try to delete my subscription, I can't access the page. I want to delete my account also, I can't properly use it because of so many errors.

Install update and subscribe to Acrobat
Cancel subscription
General troubleshooting

kglad

Community Expert

...also, try using a mobile phone's updated non-opera browser with wifi disabled to cancel.

Jeffrey_A_Wright

Community Manager

Talha, I am sorry but it is not possible to delete your account while you still have an active commitment to Adobe. Please use the steps listed at https://adobe.ly/3X2KqXm to end your commitment. If you are unable to access the page, then use a different web browser or device to complete the self-cancel process. ^JW

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