Trouble With Adobe Support

I've already shared my case number inumerable times with several people and honestly the process to find it from the support hub is obfuscated enough that I don't want to waste more time tracking it down.

And wasting my time seems to be the name of the game here.

As of this morning, Adobe has successfully missed two callback appointments (one for last Wednesday afternoon and one for this morning). In both cases, these callbacks were the assurances that my case is being handled. Now I literally can't make it past the chat box on the support page. There seems to be no remuneration for the inconveniences lying about the callbacks has caused, and the software I paid for still doesn't work correctly. 

Why am I not receiving the scheduled calls? Why am I even being told callback times at all if the team hasn't solved my issue? How can I even trust that my issue has been properly escalated? I'm now weeks into an on-going dialogue with support and ostensibly don't have a shred of evidence that my issue is being tackled. Maybe 20 hours total in chat and remote assistance? No one is refunding my month of subscription, no one is providing answers for my sign-out issue, and no one seems to intuit my time is valuable. Or at least that I'd rather not spend it squinting through false assurances typed out in broken english for a product that still isn't working.

I've never been more neglected or ignored by customer service. Given the amount of money I pay for my subscription every month, I've moved past anger or frustration into something more like awe.