Question

Try to cancel my AI Assistant plan, but it doesn't work

Forum|Forum|7 months ago
November 28, 2025
3 replies
245 views

When I try to cancel my plan, it keeps showing an error message. I'd like to know what's going on.

Having the same issue. Not how I wanted to spend a Saturday night. I never signed up for this stupid AI assistant anyway at least not voluntarily when I did free trial of regular Adobe. AI is f'ing terrible and I'm never giving Adobe another penny f this.

kglad

Community Expert

cancel it. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad

Community Expert

and when trying a different browser from the previous suggestion, try using a mobile phone's updated non-opera browser with wifi disabled.

A

Anshul_Nautiyal

Legend

Hi @yueh-lin_5261,

Thank you for reaching out. Based on your query, you are unable to cancel your AI assistant for Acrobat plan and are encountering an error during the cancellation process. I recommend trying the following steps:

• Clear your browser cookies and cache, close the browser completely, and then try again.
• Open a private/incognito window, sign in, and attempt the cancellation.
• Try using a different browser (Chrome, Firefox, or Edge).

• Disable any VPN or ad-blocker/extension, refresh the page, and retry.
• Sign out from all devices in your Adobe profile, sign back in, and attempt cancellation again.
• After performing the steps above, open https://adobe.ly/4p5OgLN
, go to Manage plan → Cancel your plan.

Additionally, please connect to a different network, such as mobile hotspot and try to cancel.

Please try these steps and let us know if the issue persists.

Regards,
^AN

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.