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gordon robb
Known Participant
February 7, 2022
Answered

Trying to buy, but cant buy Substance Painter

  • February 7, 2022
  • 1 reply
  • 739 views

I am a long term user of Creative Cloud and decided to 'Impulse buy' Substance Painter. Went through to check-out, logged in. All my payment details were there and correct. Clicked on Place Secure Order, and got the message 'we're sorry, a system error occurred' Askin me to call a number to complete an order. What's abuot? So far, this was just enough to stop my buying. 

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

you can make your purchase there.  (beware of any emails purporting to come from adobe asking for info or money for this or anything else - scammers watch these forums for people marks.)

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 7, 2022

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

you can make your purchase there.  (beware of any emails purporting to come from adobe asking for info or money for this or anything else - scammers watch these forums for people marks.)

G
gordon robbAuthor
Known Participant
February 7, 2022

So I can't just buy it using the process on the website? as I said, it was an impulse buy, and 'waiting a long time to speak to an agent' is not really conducive to making an impulse purchase. 🙂

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 7, 2022

Gordon Robb, your enthusiasm is appreciated. If you have already tried using a different web browser to complete your purchase, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Kglad.  If the chat window fails to open, or if you cannot reach anyone, you may need to use a different device to contact us.   The inability to complete the secure checkout process on the computer might also prevent you from contacting us.

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