trying to by pro refused 6 times

Forum|Forum|7 months ago
June 30, 2025
2 replies
88 views

i have tried 6 times to buy the pro version each time paying through PayPal i get a message about regions do not match so i do not get it, Once with an English debit card. Once with a Bulgarian, yes, I am English, live in Bulgaria, and have money, which idiot set the sales thing up. Looks like I will have to find a bootleg version if this can't be sorted out. I tried phoning them but no chance to find humans

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

kglad

Community Expert

The country associated with your adobe id must match the store you purchase from and must match the payment address. if that doesn't work for you, don't bother proceeding. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html