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L
Leonardo Laur29098357ph8t
Participant
March 27, 2023
Answered

Trying to cancel but cancel fee isn't 0 even after a year

  • March 27, 2023
  • 2 replies
  • 564 views

I subscribed the Adobe Creative Cloud annual subscription March 4th, 2022. It's been a year and I'm trying to cancel and to my knowledge the cancel fee should now be 0. But it still says £137 which indicates that I'm still on my 7th month. I've checked by bank details and have paid for all 12 months, monthly. So why am I still gonna be charged to cancel?

This topic has been closed for replies.
Correct answer Abambo

Subscriptions renew for a full year, if not cancelled the last month of the subscription. You really should discuss your options with Adobe customer care, as @Rashmi27002770wxve suggests.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
March 27, 2023

Subscriptions renew for a full year, if not cancelled the last month of the subscription. You really should discuss your options with Adobe customer care, as @Rashmi27002770wxve suggests.

ABAMBO | Hard- and Software Engineer | Photographer
    L
    Leonardo Laur29098357ph8tAuthor
    Participant
    March 27, 2023

    No yeah I missed that part. I have decided to take the L and pay the fee so I can be done with all of it.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 27, 2023

    @Leonardo Laur29098357ph8t 

     

    contact adobe support and explain your expectation that you would be able to cancel the renewal at any time without penalty.  (there was a time this was adobe policy, i believe.)

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    R
    Community Manager
    Rashmi27002770wxveCommunity Manager
    Community Manager
    March 27, 2023

    Hi there,

     

    Happy to help!

     

    We have checked your account and we see that you have an active Creative Cloud All apps subscription under the email address associated with the community and the tenure of the subscription now is more than one year.

    Your subscription will automatically renew annually without notice until you cancel. 
     

    Please log in to the Adobe account and you should be able to see all the active plans.

    https://account.adobe.com/

     

    Please follow the link below which has the steps on how to cancel a subscription.

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Also, please read the article to learn about cancellation terms for your subscription before you decide to cancel.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    Since, this is a community forum, if you have any further questions related to billing or cancellation policies, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

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