Trying to cancel duplicate billing

for more info about cancelling:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Hi @Andrew_Manasseh1536,

Thank you for reaching out. Upon reviewing your account, I can confirm that there is an active individual Acrobat subscription associated with the Adobe ID you used to post this query.

To ensure you receive the most accurate and tailored support, I am transferring your query to a specialized community where experts in this area will assist you further.

In the meantime, you can refer to the following guide on how to cancel your plan: Cancel Your Adobe Subscription.

If you have any further questions, feel free to reach out!