trying to cancel free trial and it won't load

Forum|Forum|4 months ago
September 21, 2025
1 reply
159 views

I'm trying to cancel my free trial and every time I try it says "

Unable to load data

An error occurred. Please try again. What number can I call, or what email can I use to get help in canceling my free trial?

Cancel subscription

creative explorer

Community Expert

@lexie_0712 the message "Unable to load data" and "An error occurred" does sound like a server-side issue, meaning there's likely a temporary problem on Adobe's end preventing the cancellation process from completing. You can check Adobe Status and try again later, https://status.adobe.com