Trying To Cancel inDesign

Question

Hello,

I'm trying to cancel my inDesign plan as I have not used it in years, but everytime I go to do it, it will charge me an early cancellation fee, even if it is the day before my subscription renews.

Is there any way to cancel without a cancellation fee or is that my only option?

Thanks!

kglad · Answer

if you've had it for more than one year, you can probably cancel without penalty by contacting adobe support and asking.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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