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TRYING TO CANCEL UNUSED SUBCRIPTION

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TRYING TO CANCEL UNUSED SUBCRIPTION THAT I AM BEING CHARGED FOR BUT I DO NOT HAVE ACCESS TO THE EMAIL TO LOG IN AND CANCEL. I NEED SOMEONE TO CONTACT ME BECAUSE I HAVE SPENT 2 HOURS DEALING WITH THIS AM I AM GETTING VERY FRUSTRATED!! AI SUPPORT IS USELESS AND CANNOT FIND A PHONE NUMBER. I NEED THIS RESOLCVED TODAY!!

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AkanshaAshraCorrect answer

Community Manager

Hi positive_appreciator825f
We understand your concern regarding the charge and the difficulty you've experienced trying to locate the associated subscription.

We checked the email address used to post this query, but we could not find any active subscription associated with it. To help us investigate further, please post your query using the email address that was used to make the purchase.

For your privacy and security, please do not share personal information such as email addresses, phone numbers, or transaction details in this public forum.

We appreciate your cooperation and hope to help you identify the subscription associated with the charge.

^Akansha

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positive_appreciator825fAuthor

Participant

Ok. That is the problem! Everything I go to or click on wants me to log into! I cannot log in!! The AI chat is useless and tells me to log into account! I need to talk to an actual person for me to give them the email. Is there not an actual person anywhere??

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AkanshaAshra

Community Manager

Hi @positive_appreciator825f

To get further assistance, please sign in to Adobe using the same email address you used to post in the community and contact Adobe Support. Once connected with a support agent, let them know that you believe there may be another Adobe account associated with your payment method that you do not have access to. The support team may ask a few security questions and will review the available options with you.
If you're trying to identify the source of the charge, you can also use Adobe's Charge Finder tool: Identify your Adobe charge | Adobe Account

If you have lost access to the email address associated with the subscription, or if there was a typo in the email address used during purchase, please review the account recovery steps here: Resolve Adobe account sign-in issues | Adobe Account

Please note that this is a public community forum, so for your privacy and security, please do not share any confidential account or payment information here.

We hope this points you in the right direction, and wish you the best in getting this resolved.

^Akansha

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positive_appreciator825fAuthor

Participant

I had to make another account because I cannot log into my other account! Not trying to be mean but I have told so many people that I do not have access to my email anymore and I cannot contact my former employer to “reactivate” my old email. Therefore I cannot log into that account in any form to be able to manage my subscription. I need to be able to contact someone to help me or talk to an actual person.

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AkanshaAshra

Community Manager

Hi @positive_appreciator825f

As the email associated with the subscription is no longer accessible, we’re unable to verify the account.

In this situation, Adobe Support is the right team to help review alternative ways to validate account ownership and locate the subscription. You can contact them here:

Contact Adobe support

Thank you for sharing this with us. We sincerely hope you're able to get this sorted out
Let us know if you need any further help.

^Akansha

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kglad

Community Expert

contact adobe support via social media.

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AkanshaAshra

Correct answer

Community Manager

Hi positive_appreciator825f
We understand your concern regarding the charge and the difficulty you've experienced trying to locate the associated subscription.

We checked the email address used to post this query, but we could not find any active subscription associated with it. To help us investigate further, please post your query using the email address that was used to make the purchase.

For your privacy and security, please do not share personal information such as email addresses, phone numbers, or transaction details in this public forum.

We appreciate your cooperation and hope to help you identify the subscription associated with the charge.

^Akansha

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