Trying to czncel again

Adobe has nothing to do with apps purchased from Amazon, Google Play or Apple Store. You would need to contact those vendors directly to cancel.

and you can check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 if you're not sure of the account with your subscription.

Hi @kimberlie_2120,

We appreciate you reaching out. I looked your account details, however I could not find any active subscriptions associated with this email address. Did you subscribe using a different email address?

If yes, please share it with me through DM. I'll look into the details.

you can cancel an acrobat subscription.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

after cancelling, double check your account shows what you expect, https://account.adobe.com

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html