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H
hughf73355924
Participating Frequently
October 28, 2021
Question

Trying to make payment without going through UK phone support.

  • October 28, 2021
  • 1 reply
  • 230 views

Hi, I have never had such trouble paying for anything. 7+ hours on the phone. There was an issue with a payment and my account is reporting as closed.

I just need to payment to be retried, can this be done without being on hold for hours and hours to no avail?

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 28, 2021

Try the chat route. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
H
hughf73355924Author
Participating Frequently
October 28, 2021

On the chat after being transfered many times to different agents they tell me they will raise a support ticket with IT and possibly get back to me next Monday.

 

I still don't know why I received an invoice stating the bill was paid rather than multiple warnings the account would be closed.

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