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C
ChompClomps
Participant
October 2, 2022
Answered

Trying to reactivate my subscription , but not able to change payment method

  • October 2, 2022
  • 1 reply
  • 423 views

Hello,

   I'm a returning customer trying to re-activate my subscription.  The payment method saved in my account is no longer valid.  I select my products, and continue to the payment area.  At this point only my old payment information is visable and selectable.  I see no option to update method anywhere on my account.

 

I followed the instructions as shown here , https://helpx.adobe.com/manage-account/using/update-billing-information.html  but my accoutn did not have those links.

 

My account only shows " you have no paid plans " 

 

Any help is appreciated.

 

This topic has been closed for replies.
Correct answer kglad

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 2, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

    C
    ChompClompsAuthor
    Participant
    October 2, 2022

    Thanks a bunch, support was able to straighten out the issue.

     

    Appreciate your help!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 2, 2022

    excellent!  (and that's good to hear.)

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