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K
Krismarr
Participating Frequently
November 30, 2022
Answered

Trying to refund, unresolved

  • November 30, 2022
  • 3 replies
  • 984 views
ADB-6816633-Z8H4 CASE # 
Its been one month since I have been trying to get my account refunded, and to date, this has not been resolved, I am now referring this matter to my Attorney and sending an email to the better business bureau.
 
Kindly have this rectified ASAP, I have not received a response or my refund I will have no choice but to ask my Attorney to take this to court.  This is very unacceptable.
 
The last email I got said that my case has been closed and I have been refunded (CRM -00000000000001) which has not been refunded to date. You also need to have your outsourced personnel send the call to the US when asked to escalate the matter the people speaking English is not good and hard to understand when they are speaking.
 
This is very frustrating and I am at my wits end in trying to have this rectified, as I stated that I will have my Attorney deal with this if I do not hear from you or see my refund in my account.  Be advised that my account is closed.
I would appreciate a response today,
 
Regards
Arlene
 
 
Moved to Account, Payment, & Plans and branched to new thread by moderator.
 
 
    This topic has been closed for replies.
    Correct answer kglad

    I'm sorry what response is above?

     


    @Krismarr 

     

    these are user-to-user forums. you need to contact adobe if you want to discuss this.

     

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

    3 replies

    K
    KrismarrAuthor
    Participating Frequently
    November 30, 2022
    Please see below copy of email received.

    Your Adobe Customer Care Case Is Closed CRM:00348001742663
    Inbox
    Adobe Customer Care
    Wed, Nov 16, 10:05 PM
    Reply
    to me

    Your Adobe Customer Care Case Is Closed

    Dear Arlene,

    *We’d like to hear from you!*

    We're always trying to improve and value your feedback.

    Overall, how would you rate this Customer Care experience?
    ☆
    <>
    ☆
    <>
    ☆
    <>
    ☆
    <>
    ☆
    <>
    Very Dissatisfied
    <>
    Dissatisfied
    <>
    Neither Satisfied nor Dissatisfied
    <>
    Satisfied
    <>
    Very Satisfied
    <>

    The survey is available for the next 14 days, so please let us know how
    we're doing.
    ------------------------------

    Your case is now closed. Your closed case details are as follows:

    - Case Number: ADB-26816633-Z8H4.
    - Issue: Refund Only

    We’ve found these self-help articles if you’d like more information about
    your issue:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    https://helpx.adobe.com/manage-account.html


    Contact us <> any time if you’d like
    more support or visit Adobe Help Center
    <> for self-help, troubleshooting, and
    learning resources to help you with your Adobe products.


    Thanks for working with us,

    Adobe Customer Care
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 30, 2022

    @Krismarr 

     

    the email is almost certainly genuine.   read my first response above.

    K
    KrismarrAuthor
    Participating Frequently
    November 30, 2022

    I'm sorry what response is above?

     

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 30, 2022

    @Krismarr 

     

    Can you tell us who the email was from? Typically Adobe does not use email for support, but scammers do. How did you make initial contact?

     

    Jane

    Forum volunteer

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 30, 2022

    these are user-to-user forums. you need to contact adobe if you want to discuss this.

     

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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