Question

Trying to talk to an agent but my chat has been closed 3 times in a row without getting connected

Forum|Forum|7 months ago
December 1, 2025
1 reply
206 views

Hey all,

I've recently tried to reach out through Adobe's help bot, and yes, Ive bypassed the bot by typing 'agent'. Ive sat here for about an hour now and have had no response or even a connection to a real person. All three of my attempts have ended up with my chat being forceably closed by I can only assume is the bot, and it resets any progress in my waiting line que. Anyone know anything about this?

Thanks

Account management

kglad

Community Expert

what problem are you having?

C

cole_1731Author

Its not giving me an error code or anything so I couldnt even tell you. I just want to talk to a support agent and the chat isnt working for me, this also isnt the first day that Ive tried to contact support either.

Jeffrey_A_Wright

Legend

Cole, please use a different device to contact us. I reviewed the account you used to post to this public discussion forum, and you are not even getting far enough in the process to create a support case. This means you won't be able to reach anyone no matter how long you wait. It could be due to network settings or security software, but try using a tablet or smartphone to reach us if you don't have another computer available. ^JW

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