Trying to utalize the discount from GoodStack, when we go to pay it says it is invalid because we already own pro, which is not true for this user.

Question

I am trying to help someone at our organization get Adobe Pro set up through GoodStack after his first year expired. When we go to pay it says it is invalid because we already own Pro. When I go through his profile he does not have any plan set and trys to get him to purchase Pro at full price. Any idea why the expired one seems to be lingering and blocking us from signing up from the next plan? GoodStack forum insinuates it is an Adobe issue.

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, Elise.

I appreciate your organization's impact on our community and the good work you do for society.

Please see https://adobe.ly/44MwUeu for information on how to access discounted pricing for non-profits in the United States. If you are part of an organization, please see the business license instructions for more information on obtaining a discount for your organization, including the current individual within your company requesting access to our services.

Please update this public discussion thread if you have any additional questions, Elise. ^JW

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