Twice Invoice

Question

Dear Adobe Support Team, I hope this message finds you well. I am writing to bring to your attention an issue I have noticed with my billing for the Adobe Creative Cloud All Apps 100 GB plan. Upon reviewing my billing history, I discovered that I have been charged twice per month for the same service for several months. Here are the details of the invoices: Invoices under AE01504600039ETR: 12 May 2024: ₺478,80 12 Apr 2024: ₺478,80 12 Mar 2024: ₺127,20 12 Feb 2024: ₺127,20 12 Jan 2024: ₺127,20 12 Dec 2023: ₺127,20 21 Nov 2023: ₺87,54 12 Jun 2023: ₺125,08 12 May 2023: ₺125,08 12 Apr 2023: Amount not listed Invoices under AE01991400096ETR: 31 May 2024: ₺127,20 30 Apr 2024: ₺127,20 31 Mar 2024: ₺127,20 01 Mar 2024: ₺123,10 31 Dec 2023: ₺127,20 30 Nov 2023: ₺127,20 30 Sep 2023: ₺127,20 As you can see, there are duplicate charges within the same billing periods. Could you please investigate this matter and provide a resolution? I would appreciate a refund for any duplicate charges and an adjustment to ensure this does not happen in the future. Thank you for your prompt attention to this matter. I look forward to your response.

kglad · Answer

these are user-to-user help forums. for billing issues you should contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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