Two Accounts

Hi @peter_9387,

Thanks for writing in. I can see that you have an active subscription associated with this email address which is 4 days old. Please follow the steps in the article shared by the expert on how to cancel your plan. Since the plan is within first 14 days window of purchase, you should get a full refund for the plan within 12-14 days.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html