Skip to main content
B
Bewitched_writer5DB6
Participant
May 22, 2025
Question

Two accounts

  • May 22, 2025
  • 1 reply
  • 111 views

The business I work for is being billed twice for Adobe each month. I can't find what email the second subscription is purchased under. Any recommendations on how I could resolve this as I imagine I only need one subscription for a small business.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 22, 2025

what's your account show, https://account.adobe.com

 

eg, are there two subscriptions (eg, stock and an app)?

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
May 22, 2025

Hi @Bewitched_writer5DB6,

 

Thank you for reaching out.

Upon checking, I’m unable to find any active license associated with the Adobe ID you used to post this query. To assist you further, could you please share the Adobe ID linked to your active subscription?

You can send this information to me via personal message. For guidance on how to do this, please refer to the following article:
How to send a personal message in the Adobe Community

Additionally, as @kglad suggested, you can check for your active plans using the following link: https://adobe.ly/3FryY2b

Looking forward to your response.

Regards,

^AN

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices