Two accounts, same e-mail adress

Hi, I'm a university student from Italy.

About two years ago, my university provided an Adobe student plan to all students who needed it, linked to our university email addresses. I stopped using that plan (and cancelled it) because I no longer needed it at the time.

Recently, I was given access to a new Adobe plan to attend other courses. However, it was activated using the same university email, and now I seem to have two different Adobe accounts linked to that one address:
– the first one is a Personal Profile
– the second one is an Enterprise Profile, connected to the new plan.

I was advised to log out of the personal account before signing in with the enterprise one to avoid conflicts. I followed those instructions and downloaded the apps I need. However, whenever I try to open them, I receive a warning saying that I only have 5 days left because the plan has expired.

I hope I explained the situation clearly enough. English isn't my first language, and this is my first time using a forum to ask for help. I also can't contact Adobe support directly because it's an Enterprise account, and with summer holidays going on, I doubt the university admin will reply in time.

Thank you for your attention and any help you can offer!