Two licenses but cannot activate more than two devices

Forum|Forum|1 year ago
January 8, 2025
1 reply
319 views

I have two licenses but still can use only on two devices, why shouldn't it be two devices each? Can someone explain how i can get this done? Thanks

How to

jane-e

Community Expert

@Romesh21971615isig

I've moved your post from Using the Community to Account, Payment, & Plan.

Can you check to confirm that you have signed in with the correct Adobe ID for each of your two accounts? Try signing out, then sign in again with each of your two Adobe IDs.

Jane

R

Romesh21971615isigAuthor

Participant

Thanks for responding. I am using the same emial ID for both accounts

kglad

Community Expert

@Romesh21971615isig

that won't work if they're both individual accounts. contact adobe support to rectify this. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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