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Vincent PVCA
Participant
November 23, 2022
Question

Two separate account billings without a clue

  • November 23, 2022
  • 3 replies
  • 141 views

Adobe has not been able to find a solution to my being billed by two separate accounts. Does anyone know of a solution?

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
November 23, 2022

Three possibilities:

1.  You have two separate acounts under different emails.

2.  You or a family member used your card to buy a mobile subscription from Google Play or Apple Store.

3. Your payment card was compromised  -- contact your bank.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Vincent PVCA
Participant
November 23, 2022

Thank you, John. I found an Adobe phone number on the American Express billing 

800-833-6687, and when I called reached a very competent and friendly CSR who curred the issue. Thank you for reaching out. Sincerely, Vincent

John T Smith
Community Expert
Community Expert
November 23, 2022

>billed by two separate accounts

 

Do you have more than one email address and more than one Adobe ID?

 

Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

1 - if you do not have any subscriptions, call the fraud number at your credit card

 

2 - This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730