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Participant
December 12, 2024
Question

Typo error in email address upon purchase

  • December 12, 2024
  • 1 reply
  • 147 views

I recently purchased a plan for my colleague and late did I noticed that the email address reflected after purchase is wrong. 

Unfortunately, my colleague doesnt have access on that wrong email address so we cannot use the purchased plan.

Is there a way to amend the email address and if not, how do I cancel it? 

Hoping for your advices. Thanks.

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1 reply

John T Smith
Community Expert
Community Expert
December 12, 2024

For WRONG EMAIL CREATION go to this link and scroll down
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html