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Participating Frequently
March 16, 2025
Question

Üyelik iptali

  • March 16, 2025
  • 3 replies
  • 961 views

Üyeliğimi iptal ettim ama kredi kartıma yansıdı ve çekimi yapıldı. Şimdi ise hem üyelik ücreti alındı hemde aboneliğim iptal oldu ve nereye ulaşıp bunu çözebilirim bilmiyorum. 

3 replies

EnestalhaAuthor
Participating Frequently
May 18, 2025

they canceled the plan but they didnt pay back. Why this happened?

kglad
Community Expert
Community Expert
May 18, 2025

what's your account show, https://account.adobe.com regarding a refund?

EnestalhaAuthor
Participating Frequently
May 19, 2025

its says free subscription

 

kglad
Community Expert
Community Expert
March 17, 2025

..and ignore my questions.  they are irrelevant now.

kglad
Community Expert
Community Expert
March 17, 2025

what's your account show, https://account.adobe.com

 

trial start date?

cancellation date?

Kanikas
Community Manager
Community Manager
March 17, 2025

Hi Enestalha, 

 

I see you have purchased a Creative cloud all apps subscription which now is cancelled and a refund was also issued. Could you please check if you received the refund or not? If not, I would suggest you to get in touch with our support team for the same. Use this link: https://adobe.ly/4bUfBL2;

 

Hope this helps. 

 

Thanks 
^KS

EnestalhaAuthor
Participating Frequently
March 17, 2025

Hi 

İn the mail they say its canceled but I did not have the refund. 

Mailde aboneliğimin iptal olduğunu söylüyorlar fakat kartıma geri ödeme yapılamadı. Hala kartımda ödenmesi gereken borç kredi kartında gözüküyor.