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Participant
July 13, 2025
Question

Üyelik iptali

  • July 13, 2025
  • 1 reply
  • 91 views

2 ayrı hesaptan üyelik iptali yapmama rağmen üst üste para çekildi. Uyelik iptalim yapilmayip para çekildi. 2 ayrı üyeliğimin iptali ve para iadesi istiyorum 

1 reply

kglad
Community Expert
Community Expert
July 14, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeffrey_A_Wright
Community Manager
Community Manager
July 14, 2025

Emel, we are sorry that you did not find more value from your recent use of Adobe services. I can confirm that you canceled both subscriptions successfully. Any refunds processed will take seven to fourteen days to process. Please see https://adobe.ly/3TGsJv7 for more information. ^JW