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R
Ramazan299908672iun
Participant
May 21, 2023
Answered

Üyelik ücreti hakkında

  • May 21, 2023
  • 1 reply
  • 405 views

Geçen ay 7 günlük deneme sürümü yükledim. Fakat deneme süresi bitmeden iptal etmek istediğimde sisteminiz izin vermedi. Neyse önemli değil bir aylık ödeyeyim, dedim. Şimdi iptal etmek istediğimde 680 TL erken hesap kapatma ödemesi istiyorsunuz. Sizce bu adil ve ahlaki mi? Ben hasta bir insanım, zaman geçirmek için uğraşıyorum. Programı da pek kullandığım ya da kullanmayı bildiğim söylenemez. Bu yaptığınız haksız kazanca hatta dolandırıcılığa girer. Lütfen hesabımı kapatın ve beni dolandırmaktan vazgeçin

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Correct answer kglad

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

-----------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

1 reply

R
Ramazan299908672iunAuthor
Participant
May 21, 2023

Last month I uploaded a 7-day trial. But when I tried to cancel before the end of the trial period, your system did not allow it. Anyway, it doesn't matter, I'll pay a month, I said. Now when I want to cancel you want to pay $680 early account closure. Do you think that's fair and moral? I am a sick person, I struggle to pass the time. I don't use the program much or I don't know how to use it. This goes into unfair gain or even fraud that you do. Please close my account and stop scamming me

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 22, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

-----------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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