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D
defaultocuiasi6lyy6
Participant
August 10, 2025
Question

UK Plan Showing Cancellation Fee After Contract End + Moving Account to India

  • August 10, 2025
  • 2 replies
  • 335 views

Hello,

I have an Adobe Photography Plan (20GB) on an annual plan, paid monthly, purchased in the UK while I was studying there. My subscription started on 12 Jan 2024, so the 12-month commitment ended on 12 Jan 2025.

It is now August 2025, so I believe my plan should be on a rolling monthly basis. However, when I check Manage Plan, it still says:

“You’ll be charged an early cancellation fee: £24.96”

Could someone please clarify:

  1. Has my plan moved to a rolling monthly contract after January 2025?

  2. Why is the early cancellation fee still appearing, and how can I cancel now without being charged incorrectly?

Also, I have now moved back to India permanently. I would like to switch my account’s country/region from the UK to India and continue with the Photography Plan (20GB), but I also need to ensure my Adobe Portfolio site, Behance profile, and cloud files are preserved during the transition.

Could you please advise:
3. What is the safest way to transfer my account and data to the India region without losing my portfolio content?
4. Can this be done without cancelling my plan and starting from scratch?

Thanks in advance for your help!

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 11, 2025

Photography is an Annual Plan. 

 

Unless you changed plans, it automatically renewed for 12-months more of service.

Cancelling early incurs a 50% termination fee.

 

Please log-in to your account portal below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
August 11, 2025

you have an annual subscription paid monthly.  however, if you want to cancel one plan and immediately start another, you can usually avoid the cancellation fee.

 

is that what you want to do?

D
defaultocuiasi6lyy6Author
Participant
August 11, 2025

Yes, that’s exactly what I’d like to do — cancel my current UK-based Photography Plan (20GB) and immediately start the same plan under the India region, without paying the early cancellation fee.

My main concern is how to do this without losing any of my existing content, especially my Adobe Portfolio site, Behance profile, and cloud-stored files. Could you confirm the safest way to switch the plan/region while keeping everything intact?

Thanks!

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 11, 2025

you must prepare for the change of accounts.  https://helpx.adobe.com/manage-account/using/change-plan.html

 

https://helpx.adobe.com/enterprise/kb/transfer-assets.html

 

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