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Participant
July 26, 2023
Question

Unable get into my Adobe Account

  • July 26, 2023
  • 3 replies
  • 209 views

got a meseg

"Unable to load Plans"

 

What can I do to FIX it?

This topic has been closed for replies.

3 replies

gupta shivangi
Legend
July 27, 2023

Hi there,

We're sorry for the trouble. In addition to the suggestion provided by  Kglad,

Did you check if your internet connection is stable?

Restart your computer and then test the issue.

Let us know if it brings any change. 

Regards,

Shivangi

kglad
Community Expert
Community Expert
July 26, 2023

use a different browser. mobile device browsers are the least problematic (generally).

Community Expert
July 26, 2023

Try log out and then log in. If that does not work then wait for sometime and then try. If it still does not work then contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan