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A
atlas_8171
Participant
June 3, 2025
Question

Unable to Access Adobe After Effects Subscription Due to Unknown Email

  • June 3, 2025
  • 1 reply
  • 143 views

I have few months ago purchased an Adobe After Effects subscription using my credit card, but I have no idea which email address was used during the purchase process. As a result, I cannot access the product or cancel the subscription.

 

Additionally, I am unable to reach support through your chatbot, as it requires an active account login, which I do not have access to due to the unknown email.

 

Please advise me on how I can recover access or resolve this issue. I can provide proof of payment card if needed.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 3, 2025

This is a public forum, not Adobe support... other users can't see your account

 

>have no idea which email address was used 

 

I don't think anyone, even an Adobe employee, is going to be able to help if you didn't keep a record of what you did

 

be VERY careful to insure that any private messages are from an Adobe employee, not a scammer
-click for more information about scammers https://tinyurl.com/10791730

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 3, 2025

Hi @atlas_8171,

 

Thank you for reaching out. I recommend following the steps outlined in the following Adobe Helpx article to recover access to your account: https://adobe.ly/4jBMFJT

 

If you're unsure of the email used, click “Get help signing in” and then select “Find your account” to follow the recovery process.

 

Let us know if you need further help.

Regards,


^AN

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